Chief Digital and Information Officer, IndiGo
Date: November 30, ’23
Time: 2 pm to 3 pm
Digital Mantras for Transforming Customer Experience
> The role of digitisation in driving customer experiences
> Digital mantras to help create memorable customer experiences
> Embedding customer obsession into the brand ethos
With over 30 years of experience driving business value through technology and innovation, Mr. Neetan Chopra is a recognised member of the global elite list of executives driving innovative business transformation – BT150 by Constellation Research in Silicon Valley.
He is also an active contributor to the tech startup and venture capital scene and serves on the boards of multiple organisations. As a guest lecturer at several institutions, Mr. Chopra is committed to fostering global curiosity and interest in student communities. He is a strong proponent of transitioning to managed services and pay-as-you-go models, especially for commoditised business services.
SVKM’s NMIMS was founded in 1981 and achieved Deemed-to-be-University status from the University Grants Commission (UGC) in 2003. The institution is now a globalised centre of learning, providing its students with a balanced exposure to research, academics, and practical aspects of the various functions across industries.
NMIMS Global Access School for Continuing Education, the open and distance learning arm of the SVKM’s NMIMS Deemed-to-be University, is a leader in professional and continuing education. The institution was founded in 1994 with an aim to provide distance education, and in 2012 we began the journey onto the technology path with online learning and the use of ed-tech. This has allowed us to reach thousands of students across India and empower them to fulfil their dreams and aspirations. Several NMIMS Global students are in the top echelons of corporate firms across the country.