Manager- Operations ( 1 position )

Operational activities on daily basis require regular monitoring to ensure compliance on process followed, improve efficiency, and develop new strategy. A Manager is required to help improve and track performance on periodic basis, manage and align resources for Optimum Utilization.

Duties & Responsibilities
  • Take ownership of driving process defined as per SOP
  • Manage tech development requests and constant planning on process automation
  • Review Management- to better control situations and tasks executed by functions
  • Improve operational management systems
  • Develop and re-engineer procedures, policies and standards
  • Perform quality controls, monitor KPI and KRA
  • Manage Service level and TAT on activities carried out everyday
  • Build a collaborative work culture with internal stake holders
  • Plan and execute resource allocation
  • Analyse statistics to focus on enhancement and corrections as required
  • Recruit, mentor and develop the team. Focus on on-going skill based trainings
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilise assets to achieve qualitative and quantitative targets
Experience

3 to 4 years of relevant work experience

Skills & Abilities
  • Leadership thought process
  • Effective Communication, Emotional Intelligence, Presentation and Written skills
  • Strong team Management skills and effective problem solving techniques
  • Ability to identify and develop team’s professional abilities and keep motivational level on a high
  • Understanding of policy, planning, and strategy.
  • Ability to think strategically and lead the team
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