Associate – Student Counsel ( 4 positions )

An Associate – Student Counsel is an important role within sales team. Provides administrative support and is involved in both the pre-sale and post-sale process. Helps sales teams to be more effective by helping departments implement and execute key business strategies.

Duties & Responsibilities
  • First point of contact for all Information centres.
  • Handling walk-ins & counselling – new registrations/re-registration/re-sitting/re-admission.
  • Managing the data in SFDC (Sales Force Dot Com) for all leads and account.
  • Contacting leads generated in SFDC maintaining a TAT (Turn Around Time) of 30 minutes.
  • Coordinating with ICs and students for all admission related documents.
  • Handling all queries of ICs.
  • Maintaining reports of all ICs under purview.
  • Conducting training sessions for IC counsellors at regular intervals.
  • Resolving all critical student cases and centre cases reported from various departments.
Experience

Minimum of 2 to 5 years of work experience as a counsellor or front desk executive.

Skills & Abilities
  • Good written and verbal communication & analytical skills
  • Active listening
  • Negotiation
  • time management
  • Knowledge of the local language
  • Knowledge of MS-Office for communication and report preparation
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