Our dedicated student support team is assist your through ought your tenure.
Check FAQ: Please view the Frequently Asked Questions (FAQ) section to check if your issue has already been addressed.
Level 1: Raise a Ticket: If the issue persists after checking the FAQ, students should submit a relevant support ticket outlining their problem.
Escalate Using Matrix: If the ticket resolution is unsatisfactory, students can escalate their concern using the designated escalation matrix
Contact Grievance Redressal Team: Students may contact the Grievance Redressal Team only if resolution is not received even after the concern has been escalated through all levels of the escalation matrix. Grievance Redressal Team is an independent body within the university dedicated to resolving student complaints.
By following these steps, students can effectively address and seek a resolution for their issues within the university system.
