Student Support

To ensure a smooth and timely resolution of a concern, students must follow these steps in an orderly manner

Create a ticket to address your concern : Students must raise a ticket most relevant to their concern or connect with the Student Support Team by scheduling a call back via the One Connect – Ticketing Tool on your student portal

Student zone

A Prospective Student : If you are on your journey towards registration with NMIMS CDOE and you have some queries you must raise a ticket with the Student Support Team via the Ticketing Tool.

Ticketing Tool for Registrants

Please Note:

– You will receive a Ticket Number on submitting the ticket. Please make a note of it as you may need to refer to the same for any future communications.
– An ‘Expected Close Date’ shall be generated on submitting the ticket. Students may only escalate after the ‘Ticket Close Date’ has passed.
– Please click here to download the Student Grievance Redressal policy

Grievance Redressal Policy

Escalation Matrix

LEVEL 1: Student Services Manager :

Pursue your concern with the Student Services Manager

– If your concern has not been resolved by the ‘Expected Close Date’, you may contact the Student Services Manager by clicking ‘Yes’ under the ‘Escalate?’ column in the One Connect – Ticketing Tool
– Once escalated, the Student Services Manager can take up to 2 days to resolve your query

LEVEL 2 : Head – Student Services:

Escalate your concern to the Head – Student Services

– Raise your concern with the Head – Student Services in a scenario where you have not obtained a satisfactory resolution from the Student Services Manager, or your issue is not resolved
– Once escalated, the Head – Student Services can take up to 7 days to resolve your query

LEVEL 3: The Grievance Redressal Committee :

Seek further resolution from the Grievance Redressal Committee :

– If you’re dissatisfied with the resolution provided by the Head – Student Services, you can escalate your case to the Grievance Redressal Committee.
– The Grievance Redressal Committee comprises of the Chairperson from the University and 6 members representing various departments of the School such as the Deputy Director, Faculty members, Manager of Student Service and special invitees such a Student Representative and head of the function relating to the nature of the complaint
– Once escalated, the Grievance Redressal Committee can take up to 30 days to resolve your query

LEVEL 4: The Ombudsman :

Request further review by the Ombudsman :

– For situations where the previous steps don’t fully address your concern, or if you disagree with our decision, you have the right to escalate the issue to the Office of the Ombudsman.
– Details of Ombudsman: Justice Abhay Thipsay (Retd. Justice) High Court
– Once escalated, the Ombudsman can take up to 60 days to resolve your query
– The decision of the ombudsman is final and binding

Student Support

Escalation Matrix

Let Us Get In Touch With You