Empowering your success through dedicated support
Providing dedicated support to guide you toward success at every step
Empowering your success through dedicated support
Providing dedicated support to guide you toward success at every step
Best-in-class Student Support & Success Team
To ensure a smooth and timely resolution of a concern, students must follow these steps in an orderly manner
- One-Stop Solution for Queries:
Whether it’s about admissions, academics, exams, or fees, we are your single point of contact for accurate and timely information from the University.
- Streamlined Escalation Process:
Our structured three-level escalation system, combined with department-wise query categorisation, ensures swift and effective resolutions.
- Direct Query Resolution:
Easily connect with faculty members for prompt resolutions to academic-related concerns.
- Expert Guidance Across Departments:
Receive accurate and relevant support from our experienced counselors, equipped with extensive knowledge across all departments.
- Responses at Your Fingertips:
Access a comprehensive list of FAQs to quickly find answers to common questions.
Please Note:
- You will receive a Ticket Number on submitting the ticket. Please make a note of it as you may need to refer to the same for any future communications.
- An ‘Expected Close Date’ shall be generated on submitting the ticket. Students may only escalate after the ‘Ticket Close Date’ has passed.
Escalation Matrix
- If your concern has not been resolved by the ‘Expected Close Date’, you may contact the Student Services Manager by clicking ‘Yes’ under the ‘Escalate?’ column in the One Connect – Ticketing Tool
- Once escalated, the Student Services Manager can take up to 2 days to resolve your query
- Raise your concern with the Head – Student Services in a scenario where you have not obtained a satisfactory resolution from the Student Services Manager, or your issue is not resolved
- Once escalated, the Head – Student Services can take up to 7 days to resolve your query
- If you’re dissatisfied with the resolution provided by the Head – Student Services, you can escalate your case to the Grievance Redressal Committee.
- The Grievance Redressal Committee comprises of the Chairperson from the University and 6 members representing various departments of the School such as the Deputy Director, Faculty members, Manager of Student Service and special invitees such a Student Representative and head of the function relating to the nature of the complaint.
- Once escalated, the Grievance Redressal Committee can take up to 30 days to resolve your query.
- For situations where the previous steps don’t fully address your concern, or if you disagree with our decision, you have the right to escalate the issue to the Office of the Ombudsman.
- Details of Ombudsman: Justice Abhay Thipsay (Retd. Justice) High Court
- Once escalated, the Ombudsman can take up to 60 days to resolve your query
- The decision of the ombudsman is final and binding
