Associate – Student Connect coordinates the administration of academic programs offered at education center in a manner that serves the best interest of students, maintains the highest standards of academic integrity in accordance with the mission, core values, and purposes of the University.
Duties & Responsibilities
Counselling prospective candidates via walk-ins, telephone and email. Maintaining the database of the same in excel.
Tele-calling during admissions. Post admission calling up students to provide any information.
Assisting candidates to fill up the online admission form at center (Mumbai)
Addressing the interested candidates during pre-admission seminars held in seminar hall and following up with them.
Support via mailers and telephone.
Contact person for students for all queries.
Receiving student queries and routing of queries to the specific process group and replying the update to the student.
Identifying, interacting and managing good visiting faculty.
Co-ordination for Personal Contact Programs.
Scheduling PCP’s and other lectures at the center.
Co-ordinating exams at the centers, both online and offline.
Interfacing with HQ to co-ordinate for all academic matters.
One point of contact to all walk-ins.
Providing mark sheets/study materials to the students.
Accepting the PCP form/exam form.
Accepting applications of study center change/extension of validity/duplicate Id card/duplicate marksheet etc.
LMS support to students : • Informing students about the steps to join live session • Informing students about the steps to view recording • Taking the queries with regards to assignment submissions
Maintaining MIS of all student queries and status update of action taken thereon.
5 to 7 years of work experience in an administrative role or experience in the relevant field. Having experience in education and education services sector preferable.
Skills & Abilities
Ability to handle multiple projects and processes simultaneously
Strong attention to detail
Excellent verbal, written and interpersonal communication
Integrity, professionalism, strong work ethic and organizational skills
Ability to work at a fast pace with minimal supervision
Adaptability and willingness to learn and improve in all aspects