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Student Grievance Redressal : An Overview

Help and Support at a glance

  • Timely resolution of student’s queries is a top priority at NMIMS CDOE
  • Our efficient & responsive Help and Support team reduces the distance between students and the University
  • It is the point of contact for students to get information from the University
  • We help you clarify your issues pertaining to all departments: Admissions, Academics, Examinations, Books, Identity cards, Fee Receipts, etc.

Highlights:

  • Department-wise classification of queries for better response time
  • Time-bound resolution of queries within 2 working days
  • Well defined three level escalation process to manage student concerns
  • Connect with faculty for any queries related to academics
  • Multi-skilled counsellors with extensive knowledge across departments so you can get relevant and specific answers
  • Comprehensive list of Frequently Asked Queries (FAQs) to ensure that we have the answers for most of the questions a student might have
Escalation Matrix For New Students :
1
Level 1

Support at the University Regional Office

You can contact your coordinator at our regional offices listed below.

Ahmedabad| Chaitali Patel
lcahmedabad@nmims.edu| 

+91 7940393328

Chandigarh | Yapika Mehra |lcchandigarh@nmims.edu | 0172 3501327

Mumbai | Naveen Annam
Naveen.Annam@nmims.edu | +912242355679

Delhi | Parul Dhamija
lcdelhi@nmims.edu | +91-11-45053868 |  011 3501 0760

Bangalore | Swati Ladhe
lcbangalore@nmims.edu | +918025523554

Hyderabad | Praveen Kumar 
lchyderabad@nmims.edu | +91402701553

Indore | Neha Verma
lcindore@nmims.edu | +917312581597

Pune | Priya Nimal
lcpune@nmims.edu | +912025511678

Kolkata | Tannistha Pathak
lckolkata@nmims.edu | +91 3340614562

Sameer Singh  | Sameer.singh@nmims.edu  |  0522 436 1555

2
Level 2

Regional Head at the University Regional Office 

You can contact our Regional Head if your query is not resolved.

Chandigarh | Bharat Sharma| bharat.sharma@nmims.edu | 0172 3501327

Mumbai | Nandana Narayanan | nandana.narayanan@nmims.edu | 

Delhi | Bhupendra Dwivedi | Bhupendra.dwivedi@nmims.edu | 011 3501 0772

Abhik De  | Abhik.de@nmims.edu | 011 3501 0771

Bangalore | Dinkar Chandok

dinkar.chandhock@nmims.edu | +919845430502

Hyderabad | Mohammed Faheem
Mohammed.Faheem@nmims.edu | +914042355137

Indore | Nikhil Toshniwal
Nikhil.Toshniwal@nmims.edu | +917312581596

Pune | Nikhil Bhosle
Nikhil.bhosale@nmims.edu | +912030172244

Ahmedabad | Deepak Asarsa
Deepak.asarsa@nmims.edu | +917940393328

Kolkata | Pranay Kumar 
Pranay.Kumar@nmims.edu | +913340614562

Arun Mishra       | arun.mishra@nmims.edu      | 9453 94 8392

3
Level 3

Head Student Services

If you still want to escalate further, you can contact the Head Student Services.

Escalation Matrix For Existing Students :
1
Level 1

Academic Support at the University Regional Office

You can contact your Academic Coordinator at our regional offices listed below.

Chandigarh | Kajal Bhatia |acchandigarh@nmims.edu | 0172 3501327  

Mumbai | Priyanka Pingle
ac_mumbai@nmims.edu | +91 22 42355775

Delhi | Jasmeet Kaur
ac_newdelhi@nmims.edu | +911145053868

Bangalore | Poornima KP 
ac_bangalore@nmims.edu | +918025523554

Hyderabad | Afifa Ismath
ac_hyderabad@nmims.edu | +914027015536

Indore | Neha Verma

ac_indore@nmims.edu | +917312581565

Pune | Meghna Patange
ac_pune@nmims.edu | +912025511688

Ahmedabad | Poorvi Nair

ac_ahmedabad@nmims.edu | 079 – 40391068

Kolkata | Sirshendu Sen
ac_kolkata@nmims.edu | +913340614562

2
Level 2

Functional contacts at the University Regional Office 

You can contact our functional teams if your query is not resolved.

Admissions and Validity | Manasvi Malve 
Manasvi.Malve@nmims.edu | +912242355792

Academics | Sneha Utekar
Sneha.utekar@nmims.edu | +912242355795

Examinations | Jigna Patel
Jigna.patel@nmims.edu | +912242355791

Books, Fee Receipts, Icards | Rashmi Khedkar
Rashmi.Khedkar@nmims.edu | +912242355513

Any Other Issue | Sangeeta Shetty
managerservices@nmims.edu | +912242355522

3
Level 3

Head Student Services

If you still want to escalate further, you can contact the Head Student Services.

Mumbai | Head – Services
Headservices@nmims.edu  | +912242355529

Back To Help & Support
Grievance Redressal :

When to raise a grievance?:

When issues related to programme, examinations, fees, grade sheet, etc of student is not resolved by following channels

  • Raise a Ticket
  • Connect with Escalation Matrix

Then student can raise grievance.

 

How to raise grievance?:

The students having grievance may kindly put in formal application with all the relevant documents and Sap ID number mentioned in the subject line of the email to be put forth before the Committee.

  • Dr. Meena Chintamaneni, Pro-Vice Chancellor, NMIMS – Chairperson 
  • Dr. Pradeep Pai, Deputy Director, NCDOE – Member
  • Dr. Praful More, Faculty, NCDOE – Member
  • Dr Ashvini Bhongade, Faculty, NCDOE – Member
  • Dr. Ritu Tripathi, Faculty, NCDOE – Member
  • Ms. Sangeeta Shetty, Deputy Registrar, NCDOE – Member
  • Ms. Farhat Shaikh, Student, Student Representative (Will be special Invitee)

If all the above steps do not meet your expectations or your issue is still unresolved or you are unhappy with our decision, then you can escalate to the office of Ombudsman:

Details of Ombudsman:

Justice Abhay Thipsay
(Retd. Justice) High Court
Tel.: 91-22-42355550/51 Grievance.Ombudsman@nmims.edu

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