• Assertive, good written and verbal communication
• Analytical abilities and preferred to have hands-on experience on a CRM.
• Ability to multi-task and deliver against a number of priorities
• Proficient in Microsoft Office packages
• Active listening and conflict management
• Advantageous to have knowledge of the local language
• High emotional intelligence abilities

AEP Coordination & Sales Management

• Counsel Students for programs offered by the institution
• Act as the first point of contact for all Authorised Enrolment Partners (AEP’s)
• Educate AEP’s about the product portfolio and services.
• Auditing the process of AEP’s, including assessing call quality by AEP’s
• Coordinating with the AEP and students for all admission related documentation and queries
• Conducting training sessions for AEP counsellors at regular intervals
• Resolving all critical student cases and center cases reported from various department
• Assists AEP resources to sell to manage leads.
• Stay updated on institutional policies, academic regulations, and compliance requirements to ensure students are well-informed.

Lead Management

• Allocate leads to AEP's as per the agreed grid with the TM and AM
• Ensure service levels are met at all times, both internally and externally
• Ensuring AEPs are maintaining a TAT (Turn Around Time) of 20 minutes.
• Manage walk-ins and counsel leads at the Learning Center

MIS & Reports

• Managing and analysing data in SFDC (Salesforce.com) for all leads and customer accounts
• Track lead queries, follow up with AEPs to resolve & maintain MIS

Stakeholder Collaboration

• Work closely with other departments and stakeholders within the NCDOE to provide comprehensive support to AEPs

• Graduate or PG/MBA
• Relevant experience of at least 3 years of work experience in Sales/Sales support, preferably from Education/ Training, BFSI, Real estate, Telecom, Retail or consumer goods & services, new age industries.
• Work Exposure to Distance Education/Ed Tech sector will be added advantage.