The incumbent is responsible for the planning, coordination, and delivery operations of academic courses and programs at NCDOE. The role focuses on ensuring effective academic execution, alignment of learning outcomes, and utilization of appropriate educational resources through collaboration with faculty, administrators, and other stakeholders to enhance course quality and student learning outcomes.

Course Delivery Operations:

• Manage day-to-day operations of assigned courses, including scheduling, sequencing, and monitoring of course delivery.

• Ensure timely availability of faculty, online classrooms, IT support, and other instructional resources.

Content and Resource Management:

• Coordinate with faculty and instructional designers to ensure all course resources—such as video lectures, assignments, study materials, and assessments—are current, high quality, and uploaded on the Learning Management System (LMS).

Quality Assurance and Continuous Improvement:

• Monitor the quality and effectiveness of online programs by gathering feedback from students and faculty, analysing outcomes, and recommending improvements in course design, pedagogy, and delivery.

Student and Faculty Coordination:

• Act as a liaison between students, faculty, and administrative teams to resolve academic and operational issues.

• Guide students on course-related or technical matters and ensure faculty adhere to delivery timelines and academic standards.
• Ensure timely resolution of academic or administrative issues affecting course delivery and student experience.

Monitoring & Reporting:

• Track and analyse data on student participation, performance, and engagement. Prepare and submit regular reports and dashboards to academic leadership for review and decision-making.

Compliance and Documentation:

• Ensure all courses adhere to institutional policies, accreditation standards, and regulatory requirements, including those mandated by the University Grants Commission (UGC), CIQA & other guidelines.

• Maintain updated records and documentation to support audits, rankings, and accreditation submissions.

• This is an individual contributor role

• Excellent verbal, written, and interpersonal communication
• Strong attention to detail with exceptional organizational and time-management
• High standards of integrity, professionalism, and
• Ability to work independently, manage multiple priorities, and perform effectively in a fast-paced
• Adaptable, proactive, and committed to continuous learning and
• Tech-savvy with proficiency in MS Office, particularly Excel, and familiarity with digital learning platforms or administrative tools.

• Graduate or Postgraduate degree (MBA preferred) from a recognized
• Minimum 4–6 years of experience in coordination, administration, or operational management, preferably within the education sector.
• Prior experience in academic administration, teaching support, or assessment coordination in distance or online education will be an added advantage.