• Good written and verbal communication
• Analytical abilities & preferred to have hands-on experience on a CRM
• Ability to multi-task and deliver against a number of priorities
• Proficient in Microsoft Office packages
• Active listening, Negotiation skills & conflict management
• Advantageous to have knowledge of the local language

AEP Coordination & Administration

• Act as a single point of contact for a student at assigned Learning Centre (LC) from a servicing perspective
• Work with the AEP’s to drive the AEP team to drive re-registration
• Training AEP’s for student services

Student Connect

• Plan and manage the student journey and life cycle
• Engage the student at regular intervals, help a student plan for the academic cycle for a semester and drive the student to attend lectures, go through the study material
• Drive assignment submissions and exam registration
• Collect feedback from students regarding their experiences, challenges, and suggestions for improvement.
• Share this feedback with the appropriate stakeholders to enhance the overall student experience.
• Stay updated with program changes, policies, and procedures

Exam Management

• Help manage exam conduct and other aspects of exam execution

Stakeholder Coordination

• Liaise with HO/Internal departments for all academic-related queries
• Support in exam conduct at assigned LC

MIS & Reports

• Create and manage reports on the CRM and LMS
• Track student queries, follow up to resolve & maintain MIS

• Graduate or PG/MBA
• Relevant 2 to 3 years of work experience in customer service/support, preferably from Education/ Training, BFSI, Real estate, Telecom, Retail or consumer goods & services, new age industries.
• Work Exposure to Distance Education/Ed Tech sector will be added advantage.